TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Lawo, Dennis
A1  - Neifer, Thomas
A1  - Esau, Margarita
A1  - Engelbutzeder, Philip
A1  - Stevens, Gunnar
T1  - Scan&Go: Understanding Adoption and Design of Smartphone-based Self-checkout
T2  - Wijnhoven, van Sinderen (Eds.): Proceedings of the 18th International Conference on e-Business, ICE-B 2021, July 7-9, 2021
N2  - Since stationary self-checkout is widely introduced and well understood, previous research barely examined newer generations of smartphone-based Scan&Go. Especially from a design perspective, we know little about the factors contributing to the adoption of Scan&Go solutions and how design enables consumers to take full advantage of this development rather than being burdened with using complex and unenjoyable systems. To understand the influencing factors and the design from a consumer perspective, we conducted a mixed-methods study where we triangulated data of an online survey with 103 participants and a qualitative study with 20 participants. Based on the results, our study presents a refined and nuanced understanding of technology as well as infrastructure-related factors that influence adoption. Moreover, we present several implications for designing and implementing of Scan&Go in retail environments.
KW  - Scan and Go
KW  - Self-checkout
KW  - Shopping Experience
KW  - Mixed-methods
KW  - Adoption
KW  - Self-service
UN  - https://nbn-resolving.org/urn:nbn:de:hbz:1044-opus-57689
SN  - 978-989-758-527-2
SB  - 978-989-758-527-2
U6  - https://doi.org/10.5220/0010625701830194
DO  - https://doi.org/10.5220/0010625701830194
SP  - 183
EP  - 194
PB  - SciTePress, Science and Technology Publications
CY  - Setúbal, Portugal
ER  -