TY  - JOUR
U1  - Zeitschriftenartikel, wissenschaftlich - begutachtet (reviewed)
A1  - Drägestein, Melanie
A1  - Jung, Jürgen
A1  - Kogan, Ilja
A1  - Gadatsch, Andreas
T1  - A Method for the Sustainable Documentation of Operations Processes in Parcel Distribution Centers
JF  - International Journal of Management and Information Technology
N2  - There is often no common understanding on operational processes in logistics companies as they are not properly documented. Hence, people execute the same process differently and training is conducted by experienced operators on an ad-hoc basis. Furthermore, continuous process improvement is hampered as neither the ideal process nor current issues in as-is processes are visible. A major reason for the missing documentation is the complexity of existing business process modelling languages. Modelling experts are required for initially describing the processes and also for updating the models after process changes. Furthermore, operations people are usually not used to read complex process models in EPCs or BPMN diagrams. In order to overcome these limitations, a domain-specific modelling language which facilitates maintaining up-to-date process models has been designed with a large logistics company in Germany. The paper at hand briefly describes this language and illustrates the method on how to apply it in operations environments.
KW  - parcel logistics
KW  - domain-specific language
KW  - Business processes
KW  - modelling method
UN  - https://nbn-resolving.org/urn:nbn:de:hbz:1044-opus-36646
SN  - 2278-5612
SS  - 2278-5612
U6  - https://doi.org/10.24297/ijmit.v13i1.7233
DO  - https://doi.org/10.24297/ijmit.v13i1.7233
VL  - 13
IS  - 1
SP  - 3222
EP  - 3234
PB  - CIR World
ER  -