TY - CHAP U1 - Konferenzveröffentlichung A1 - Vaziri, Daryoush A1 - Golchinfar, David A1 - Stevens, Gunnar A1 - Schreiber, Dirk T1 - Exploring Future Work - Co-Designing a Human-robot Collaboration Environment for Service Domains T2 - Wakkary, Andersen et al. (Eds.): DIS 2020. Proceedings of the 2020 ACM on Designing Interactive Systems Conference, July 6–10, 2020, Eindhoven, Netherlands N2 - There has been increasing interest in the application of humanoid robots in service domains like retail or care homes in recent years. Here, most use cases focus on serving customer needs autonomously. Frequently, human intervention becomes necessary to support the robot in exceptional situations. However, direct intervention of service operators is often not possible and requires specialized personnel. In a co-design process with 13 service operators from a pharmacy, we designed a remote working environment for human-robot collaboration that enables first-time experiences and collaboration with robots. Five participants took part in an assessment study and reported on their experiences about the utility, usability and user experience. Results show that participants were able to control and train the robot through the remote control environment. We discuss implications of our results for future work in service domains and emphasize a shift of focus from full robot automatization to human-robot collaboration forms. KW - Remote Work KW - Artificial Intelligence KW - Teleoperation KW - Human-Robot Collaboration KW - User studies KW - Robots KW - Future Work SN - 978-1-4503-6974-9 SB - 978-1-4503-6974-9 U6 - https://doi.org/10.1145/3357236.3395483 DO - https://doi.org/10.1145/3357236.3395483 SP - 153 EP - 164 S1 - 12 PB - Association for Computing Machinery CY - New York, NY, United States ER -