TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Albayrak, Can Adam
A1  - Gadatsch, Andreas
A1  - Olufs, Dirk
T1  - Life Cycle Model for IT Performance Measurement: A Reference Model for Small and Medium Enterprises (SME)
T2  - Dhillon, Stahl et al. (Eds.): Information Systems – Creativity and Innovation in Small and Medium-Sized Enterprises. IFIP WG 8.2 International Conference, CreativeSME 2009, Guimarães, Portugal, June 21-24, 2009. Proceedings
N2  - IT performance measurement is often associated by chief executive officers with IT cost cutting although IT protects business processes from increasing IT costs. IT cost cutting only endangers the company’s efficiency. This opinion discriminates those who do IT performance measurement in companies as a bean-counter. The present paper describes an integrated reference model for IT performance measurement based on a life cycle model and a performance oriented framework. The presented model was created from a practical point of view. It is designed lank compared with other known concepts and is very appropriate for small and medium enterprises (SME).
KW  - small and medium enterprises
KW  - reference model
KW  - process model
KW  - SME
KW  - IT management
Y1  - 2009
SN  - 978-3-642-02387-3
SB  - 978-3-642-02387-3
U6  - https://doi.org/10.1007/978-3-642-02388-0_13
DO  - https://doi.org/10.1007/978-3-642-02388-0_13
SP  - 180
EP  - 191
ER  -