TY  - JOUR
U1  - Zeitschriftenartikel, wissenschaftlich - begutachtet (reviewed)
A1  - Neifer, Thomas
A1  - Bossauer, Paul
A1  - Pakusch, Christina
A1  - Boehm, Lukas
A1  - Lawo, Dennis
T1  - Trust-Building in Peer-to-Peer Carsharing: Design Case Study for Algorithm-Based Reputation Systems
JF  - Computer Supported Cooperative Work
N2  - Peer-to-peer sharing platforms become increasingly important in the platform economy. From an HCI-perspective, this development is of high interest, as those platforms mediate between different users. Such mediation entails dealing with various social issues, e.g., building trust between peers online without any physical presence. Peer ratings have proven to be an important mechanism in this regard. At the same time, scoring via car telematics become more common for risk assessment by car insurances. Since user ratings face crucial problems such as fake or biased ratings, we conducted a design case study to determine whether algorithm-based scoring has the potential to improve trust-building in P2P-carsharing. We started with 16 problem-centered interviews to examine how people understand algorithm-based scoring, we co-designed an app with scored profiles, and finally evaluated it with 12 participants. Our findings show that scoring systems can support trust-building in P2P-carsharing and give insights how they should be designed.
KW  - Car Telematics
KW  - Reputation systems
KW  - P2P carsharing
KW  - Scoring
KW  - Trust
SN  - 0925-9724
SS  - 0925-9724
SN  - 1573-7551
SS  - 1573-7551
U6  - https://doi.org/10.1007/s10606-022-09461-4
DO  - https://doi.org/10.1007/s10606-022-09461-4
SP  - 35
S1  - 35
PB  - Springer
ER  -