TY  - JOUR
U1  - Zeitschriftenartikel, wissenschaftlich - begutachtet (reviewed)
A1  - Dethier, Erik
A1  - Kern, Dean-Robin
A1  - Stevens, Gunnar
A1  - Boden, Alexander
T1  - Making Order in Household Accounting - Digital Invoices as Domestic Work Artifacts
JF  - Computer Supported Cooperative Work
N2  - The digitization of financial activities in consumers' lives is increasing, and the digitalization of invoicing processes is expected to play a significant role, although this area is not well understood regarding the private sector. Human-Computer Interaction (HCI) and Computer Supported Cooperative Work (CSCW) research have a long history of analyzing the socio-material and temporal aspects of work practices that are relevant for the domestic domain. The socio-material structuring of invoicing work and the working styles of consumers must be considered when designing effective consumer support systems. In this ethnomethodologically-informed, design-oriented interview study, we followed 17 consumers in their daily practices of dealing with invoices to make the invisible administrative work involved in this process visible. We identified and described the meaningful artifacts that were used in a spatial-temporal process within various storage locations such as input, reminding, intermediate (for postponing cases) buffers, and archive systems. Furthermore, we identified three different working styles that consumers exhibited: direct completion, at the next opportunity, and postpone as far as possible. This study contributes to our understanding of household economics and domestic workplace studies in the tradition of CSCW and has implications for the design of electronic invoicing systems.
KW  - Accounting practices
KW  - Domestic workplace studies
KW  - Household management
KW  - Financial practices
KW  - Empirical Study
KW  - Consumer Informatics
KW  - Administrative work
SN  - 0925-9724
SS  - 0925-9724
U6  - https://doi.org/10.1007/s10606-024-09495-w
DO  - https://doi.org/10.1007/s10606-024-09495-w
SP  - 46
S1  - 46
PB  - Springer
ER  -