TY  - CHAP
U1  - Teil eines Buches
A1  - Pins, Dominik
A1  - Alizadeh, Fatemeh
A1  - Boden, Alexander
A1  - Zilles, Sebastian
A1  - Stevens, Gunnar
T1  - Demystification of Technology
BT  - Empowering Consumers to Access and Visualize Voice Interaction Data
T2  - Habscheid, Hector et al. (Eds.): Voice Assistants in Private Homes. Media, Data and Language in Interaction and Discourse
N2  - Voice assistants (VAs) in households are becoming increasingly commonplace, with many users expressing their appreciation of the devices’ convenience. Nonetheless, a notable number of users have raised concerns that the devices are ‘always listening’, and that there is a lack of clear information from providers about the data collected and processed through their microphones. Adopting a socio-informatics research perspective, we used the living lab approach to work with users over three years to investigate their uncertainties regarding the data collected by VAs in everyday usage. Based on our findings from interviews, fieldwork, and participatory design workshops with 35 households, we developed the web tool “CheckMyVA” to support users to access and visualize their own VA data. This chapter presents the observations and findings of the three-year study by outlining the implemented features of the tool and reflecting on how its design can help improve data literacy and enable users to reflect on their long-term interactions with VAs, ultimately serving to ‘demystify’ the technology.
Y1  - 2025
UN  - https://nbn-resolving.org/urn:nbn:de:hbz:1044-opus-89620
SN  - 978-3-8376-7200-8
SB  - 978-3-8376-7200-8
U6  - https://doi.org/10.14361/9783839472002-013
DO  - https://doi.org/10.14361/9783839472002-013
U6  - https://doi.org/10.1515/9783839472002-013
DO  - https://doi.org/10.1515/9783839472002-013
SP  - 331
EP  - 364
S1  - 34
PB  - transcript Verlag
CY  - Bielefeld
ER  -