TY  - JOUR
U1  - Zeitschriftenartikel, wissenschaftlich - begutachtet (reviewed)
A1  - Jacob, Frank
A1  - Kleipaß, Ulrich
A1  - Pohl, Alexander
T1  - Nature and role of customer satisfaction in the solution business
JF  - European Management Journal
KW  - Mixed methods
KW  - Consulting
KW  - Satisfaction
KW  - Business buying
KW  - Solution
Y1  - 2014
SN  - 0263-2373
SS  - 0263-2373
U6  - https://doi.org/10.1016/j.emj.2013.08.002
DO  - https://doi.org/10.1016/j.emj.2013.08.002
VL  - 32
IS  - 3
SP  - 487
EP  - 498
PB  - Elsevier
ER  -