@book{Ebel2003,
  author    = {Bernd Ebel},
  title     = {Qualit{\"a}tsmanagement},
  series = {Betriebswirtschaft in Studium und Praxis},
  edition   = {2., stark {\"u}berarbeitete Auflage},
  publisher = {Verl. Neue Wirtschafts-Briefe},
  address   = {Herne},
  isbn      = {3-482-51432-1},
  year      = {2003},
  language  = {de}
}