TY  - JOUR
U1  - Zeitschriftenartikel, wissenschaftlich - begutachtet (reviewed)
A1  - Sizoo, Steve
A1  - Küpper, Eileen
A1  - Agrusa, Jerome
T1  - Tracking Cross-Cultural Service Failures: The Case of Japanese & German Visitors in the USA
JF  - International Management Review
N2  - While industrialized countries are becoming service economies, all countries are becoming global. As competition becomes more global, understanding and accommodating the needs of international customers with different cultural backgrounds has become increasingly important. This study highlights cross-cultural perceptions of service problems in the tourist industry.
KW  - inappropriate employee behavior
KW  - Japan
KW  - cross-cultural service
KW  - German
KW  - CIT model
Y1  - 2011
SN  - 1551-6849
SS  - 1551-6849
VL  - 7
IS  - 2
SP  - 58
EP  - 65
PB  - American Scholars Press
ER  -