@book{BuckEmdenBoeder2004,
  author    = {R{\"u}diger Buck-Emden and Jochen B{\"o}der},
  title     = {CRM with SAP industry solutions},
  publisher = {SAP Press},
  address   = {Fort Lee, NJ},
  isbn      = {1-59229-032-9},
  year      = {2004},
  language  = {en}
}