@inproceedings{Kuetz2004, author = {Martin K{\"u}tz}, title = {IT-Kennzahlen f{\"u}r die Praxis}, series = {Clement, Gadatsch et al. (Hg.): IT-Controlling in Forschung und Praxis. Tagungsband zur Fachtagung IT-Controlling, Sankt Augustin, 19.03.2004}, isbn = {3-938169-03-6}, pages = {30 -- 52}, year = {2004}, language = {de} }