@misc{NjorogeIraki2017,
  author    = {Simon Peter Njoroge and X. N. Iraki},
  title     = {Service Quality and Customer Satisfaction At Kenyan Airports},
  isbn      = {978-3-96043-060-5},
  doi       = {10.18418/978-3-96043-060-5\_135},
  pages     = {135 -- 153},
  year      = {2017}
}