@book{Ebel2001,
  author    = {Bernd Ebel},
  title     = {Qualit{\"a}tsmanagement: Konzepte des Qualit{\"a}tsmanagements, Organisation und F{\"u}hrung, Ressourcenmanagement und Wertsch{\"o}pfung},
  publisher = {Verlag Neue Wirtschafts-Briefe},
  address   = {Herne},
  isbn      = {3-482-51431-3},
  pages     = {367},
  year      = {2001},
  language  = {de}
}