@incollection{WinterStevens2019, author = {Dominique Winter and Gunnar Stevens}, title = {Evaluation der organisationalen UX-Gestaltungskompetenz}, series = {Robra-Bissantz, Lattemann (Hg.): Digital Customer Experience. Mit digitalen Diensten Kunden gewinnen und halten}, publisher = {Springer Vieweg}, address = {Wiesbaden}, isbn = {978-3-658-22541-4}, doi = {10.1007/978-3-658-22542-1\_5}, pages = {69 -- 80}, year = {2019}, language = {de} }