@book{BuckEmden2002,
  author    = {R{\"u}diger Buck-Emden},
  title     = {MySAP CRM},
  series = {SAP press},
  publisher = {Galileo Press},
  isbn      = {1-59229-003-5},
  pages     = {301},
  year      = {2002},
  language  = {en}
}