TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Meurer, Johanna
A1  - Pakusch, Christina
A1  - Stevens, Gunnar
A1  - Randall, Dave
A1  - Wulf, Volker
T1  - A Wizard of Oz Study on Passengers' Experiences of a Robo-Taxi Service in Real-Life Settings
T2  - Wakkary, Andersen et al. (Eds.): DIS 2020. Proceedings of the 2020 ACM on Designing Interactive Systems Conference, July 6–10, 2020, Eindhoven, Netherlands
N2  - Autonomous driving enables new mobility concepts such as shared-autonomous services. Although significant re-search has been done on passenger-car interaction, work on passenger interaction with robo-taxis is still rare. In this paper, we tackle the question of how passengers experience robo-taxis as a service in real-life settings to inform the interaction design. We conducted a Wizard of Oz study with an electric vehicle where the driver was hidden from the passenger to simulate the service experience of a robo-taxi. 10 participants had the opportunity to use the simulated shared-autonomous service in real-life situations for one week. By the week's end, 33 rides were completed and recorded on video. Also, we flanked the study conducting interviews before and after with all participants. The findings provided insights into four design themes that could inform the service design of robo-taxis along the different stages including hailing, pick-up, travel, and drop-off.
KW  - Passengers
KW  - Service Design
KW  - Wizard of Oz
KW  - Robo-taxi
KW  - Shared Autonomous Vehicles
SN  - 978-1-4503-6974-9
SB  - 978-1-4503-6974-9
U6  - https://doi.org/10.1145/3357236.3395465
DO  - https://doi.org/10.1145/3357236.3395465
SP  - 1365
EP  - 1377
S1  - 13
PB  - Association for Computing Machinery
CY  - New York, NY, USA
ER  -