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A Method for the Sustainable Documentation of Operations Processes in Parcel Distribution Centers

  • There is often no common understanding on operational processes in logistics companies as they are not properly documented. Hence, people execute the same process differently and training is conducted by experienced operators on an ad-hoc basis. Furthermore, continuous process improvement is hampered as neither the ideal process nor current issues in as-is processes are visible. A major reason for the missing documentation is the complexity of existing business process modelling languages. Modelling experts are required for initially describing the processes and also for updating the models after process changes. Furthermore, operations people are usually not used to read complex process models in EPCs or BPMN diagrams. In order to overcome these limitations, a domain-specific modelling language which facilitates maintaining up-to-date process models has been designed with a large logistics company in Germany. The paper at hand briefly describes this language and illustrates the method on how to apply it in operations environments.

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Document Type:Article
Author:Melanie Drägestein, Jürgen Jung, Ilja Kogan, Andreas Gadatsch
Parent Title (English):International Journal of Management and Information Technology
First Page:3222
Last Page:3234
Publisher:CIR World
Publishing Institution:Hochschule Bonn-Rhein-Sieg
Date of first publication:2018/05/04
Keyword:Business processes; domain-specific language; modelling method; parcel logistics
Departments, institutes and facilities:Fachbereich Wirtschaftswissenschaften
Dewey Decimal Classification (DDC):3 Sozialwissenschaften / 38 Handel, Kommunikation, Verkehr / 380 Handel, Kommunikation, Verkehr
Entry in this database:2018/05/19
Licence (German):License LogoCreative Commons - CC BY - Namensnennung 4.0 International