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Nature and role of customer satisfaction in the solution business

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Metadaten
Document Type:Article
Language:English
Author:Frank Jacob, Ulrich Kleipaß, Alexander Pohl
Parent Title (English):European Management Journal
Volume:32
Issue:3
First Page:487
Last Page:498
ISSN:0263-2373
DOI:https://doi.org/10.1016/j.emj.2013.08.002
Publisher:Elsevier
Date of first publication:2013/09/11
Tag:Business buying; Consulting; Mixed methods; Satisfaction; Solution
Departments, institutes and facilities:Fachbereich Wirtschaftswissenschaften
Centrum für Entrepreneurship, Innovation und Mittelstand (CENTIM)
Dewey Decimal Classification (DDC):6 Technik, Medizin, angewandte Wissenschaften / 65 Management, Öffentlichkeitsarbeit / 658 Allgemeines Management
Entry in this database:2015/04/02