Life Cycle Model for IT Performance Measurement: A Reference Model for Small and Medium Enterprises (SME)
- IT performance measurement is often associated by chief executive officers with IT cost cutting although IT protects business processes from increasing IT costs. IT cost cutting only endangers the company’s efficiency. This opinion discriminates those who do IT performance measurement in companies as a bean-counter. The present paper describes an integrated reference model for IT performance measurement based on a life cycle model and a performance oriented framework. The presented model was created from a practical point of view. It is designed lank compared with other known concepts and is very appropriate for small and medium enterprises (SME).
Document Type: | Conference Object |
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Language: | English |
Author: | Can Adam Albayrak, Andreas Gadatsch, Dirk Olufs |
Parent Title (English): | Dhillon, Stahl et al. (Eds.): Information Systems – Creativity and Innovation in Small and Medium-Sized Enterprises. IFIP WG 8.2 International Conference, CreativeSME 2009, Guimarães, Portugal, June 21-24, 2009. Proceedings |
First Page: | 180 |
Last Page: | 191 |
ISBN: | 978-3-642-02387-3 |
DOI: | https://doi.org/10.1007/978-3-642-02388-0_13 |
Publication year: | 2009 |
Keyword: | IT management; SME; process model; reference model; small and medium enterprises |
Departments, institutes and facilities: | Fachbereich Wirtschaftswissenschaften |
Dewey Decimal Classification (DDC): | 0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik |
6 Technik, Medizin, angewandte Wissenschaften / 65 Management, Öffentlichkeitsarbeit / 658 Allgemeines Management | |
Entry in this database: | 2015/04/02 |