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Tracking Cross-Cultural Service Failures: The Case of Japanese & German Visitors in the USA

  • While industrialized countries are becoming service economies, all countries are becoming global. As competition becomes more global, understanding and accommodating the needs of international customers with different cultural backgrounds has become increasingly important. This study highlights cross-cultural perceptions of service problems in the tourist industry.

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Metadaten
Document Type:Article
Language:English
Author:Steve Sizoo, Eileen Küpper, Jerome Agrusa
Parent Title (English):International Management Review
Volume:7
Issue:2
First Page:58
Last Page:65
ISSN:1551-6849
Publisher:American Scholars Press
Publication year:2011
Keyword:CIT model; German; Japan; cross-cultural service; inappropriate employee behavior
Departments, institutes and facilities:Einrichtungen / Sprachenzentrum
Dewey Decimal Classification (DDC):3 Sozialwissenschaften / 30 Sozialwissenschaften, Soziologie / 306 Kultur und Institutionen
Entry in this database:2015/08/21