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Life Cycle Model for IT Performance Measurement: A Reference Model for Small and Medium Enterprises (SME)

  • IT performance measurement is often associated by chief executive officers with IT cost cutting although IT protects business processes from increasing IT costs. IT cost cutting only endangers the company’s efficiency. This opinion discriminates those who do IT performance measurement in companies as a bean-counter. The present paper describes an integrated reference model for IT performance measurement based on a life cycle model and a performance oriented framework. The presented model was created from a practical point of view. It is designed lank compared with other known concepts and is very appropriate for small and medium enterprises (SME).

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Metadaten
Document Type:Conference Object
Language:English
Author:Can Adam Albayrak, Andreas Gadatsch, Dirk Olufs
Parent Title (English):Dhillon, Stahl et al. (Eds.): Information Systems – Creativity and Innovation in Small and Medium-Sized Enterprises. IFIP WG 8.2 International Conference, CreativeSME 2009, Guimarães, Portugal, June 21-24, 2009. Proceedings
First Page:180
Last Page:191
ISBN:978-3-642-02387-3
DOI:https://doi.org/10.1007/978-3-642-02388-0_13
Publication year:2009
Keyword:IT management; SME; process model; reference model; small and medium enterprises
Departments, institutes and facilities:Fachbereich Wirtschaftswissenschaften
Dewey Decimal Classification (DDC):0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik
6 Technik, Medizin, angewandte Wissenschaften / 65 Management, Öffentlichkeitsarbeit / 658 Allgemeines Management
Entry in this database:2015/04/02