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What People Do with Consumption Feedback: A Long-Term Living Lab Study of a Home Energy Management System

  • One of the great societal challenges that we face today concerns the move to more sustainable patterns of energy consumption, reflecting the need to balance both individual consumer choice and societal demands. In order for this ‘energy turnaround’ to take place, however, reducing residential energy consumption must go beyond using energy-efficient devices: More sustainable behaviour and lifestyles are essential parts of future ‘energy aware’ living. Addressing this issue from an HCI perspective, this paper presents the results of a 3-year research project dealing with the co-design and appropriation of a Home Energy Management System (HEMS) that has been rolled out in a living lab setting with seven households for a period of 18 months. Our HEMS is inspired by feedback systems in Sustainable Interaction Design and allows the monitoring of energy consumption in real-time. In contrast to existing research mainly focusing on how technology can persuade people to consume less energy (‘what technology does to people’), our study focuses on the appropriation of energy feedback systems (‘what people do with technology’) and how newly developed practices can become a resource for future technology design. Therefore, we deliberately followed an open research design. In keeping with this approach, our study uncovers various responses, practices and obstacles of HEMS use. We show that HEMS use is characterized by a number of different features. Recognizing the distinctive patterns of technology use in the different households and the evolutionary character of that use within the households, we conclude with a discussion of these patterns in relation to existing research and their meaning for the design of future HEMSs.

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Document Type:Article
Author:Tobias Schwartz, Gunnar Stevens, Timo Jakobi, Sebastian Denef, Leonardo Ramirez, Volker Wulf, Dave Randall
Parent Title (English):Interact. Comput. (Interacting with Computers)
First Page:551
Last Page:576
Date of first publication:2014/04/05
Keyword:empirical studies in interaction design; sustainability; user studies
Departments, institutes and facilities:Institut für Verbraucherinformatik (IVI)
Projects:Verbundprojekt: Car-Bits Sicherheitstechnologie - Datenschutzkonforme, bereichsverbindende Data Services ..., Teilvorhaben: Gebrauchstauglicher Datenschutz, In-Car Display Entwicklung, Nutzerakzeptanz ... (DE/BMWi/01MD16004D)
Dewey Decimal Classification (DDC):0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik
3 Sozialwissenschaften / 33 Wirtschaft / 333 Boden- und Energiewirtschaft
Entry in this database:2017/05/27