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Opportunities for Sustainable Mobility: Re-thinking Eco-feedback from a Citizen's Perspective

  • In developed nations, a growing emphasis is being placed on the promotion of sustainable behaviours amongst individuals, or ‘citizen-consumers’. In HCI, various eco-feedback tools have been designed as persuasive instruments, with a strong normative appeal geared to encouraging citizens to conduct a more sustainable mobility. However, many critiques have been formulated regarding this ‘paternalistic’ stance. In this paper, we switched the perspective from a designer’s to a citizen’s point of view and explored how people would use eco-feedback tools to support sustainable mobility in their city. In the study, we conducted 14 interviews with citizens who had used eco-feedback previously. The findings indicate new starting points that could inform future eco-feedback tools. These encompass: (1) better information regarding how sustainable mobility is measured and monitored; (2) respect for individual mobility situations and preferences; and (3) the scope for participation and the sharing of responsibility between citizens and municipal city services.

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Document Type:Conference Object
Author:Johanna Meurer, Dennis Lawo, Christina Pakusch, Peter Tolmie, Volker Wulf
Parent Title (English):Cech, Tellioğlu (Eds.): 9th International Conference on Communities and Technologies, C&T '19, Conference Proceedings, 3-7 June, 2019, Vienna, Austria
First Page:102
Last Page:113
Publisher:Association for Computing Machinery
Place of publication:New York, NY, United States
Date of first publication:2019/06/03
Copyright:© 2019 Copyright is held by the owner/author(s). Abstracting with credit is permitted.
Funding Information:Further, we thank the BMBF for funding the INNOLAB project with the promotial code: BMBF F01UT1418A-D, and the BMVI for funding GaNEsHA project with the promotial code: BMVI FKZ: 19F2023D.
Departments, institutes and facilities:Fachbereich Wirtschaftswissenschaften
Institut für Verbraucherinformatik (IVI)
Dewey Decimal Classification (DDC):3 Sozialwissenschaften / 38 Handel, Kommunikation, Verkehr / 380 Handel, Kommunikation, Verkehr
Entry in this database:2019/06/15