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Trust versus Privacy: Using Connected Car Data in Peer-to-Peer Carsharing

  • Trust is the lubricant of the sharing economy. This is true especially in peer-to-peer carsharing, in which one leaves a highly valuable good to a stranger in the hope of getting it back unscathed. Nowadays, ratings of other users are major mechanisms for establishing trust. To foster uptake of peer-to-peer carsharing, connected car technology opens new possibilities to support trust-building, e.g., by adding driving behavior statistics to users' profiles. However, collecting such data intrudes into rentees' privacy. To explore the tension between the need for trust and privacy demands, we conducted three focus group and eight individual interviews. Our results show that connected car technologies can increase trust for car owners and rentees not only before but also during and after rentals. The design of such systems must allow a differentiation between information in terms of type, the context, and the negotiability of information disclosure.

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Document Type:Conference Object
Author:Paul Bossauer, Thomas Neifer, Gunnar Stevens, Christina Pakusch
Parent Title (English):CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, April 25–30, 2020, Honolulu, HI, USA
First Page:1
Last Page:13
Publisher:Association for Computing Machinery
Place of publication:New York, NY, United States
Date of first publication:2020/04/25
Copyright:© 2020 Association for Computing Machinery. Abstracting with credit is permitted.
Keyword:Peer-to-Peer; Privacy; Trust; carsharing; connected car
Departments, institutes and facilities:Fachbereich Wirtschaftswissenschaften
Institut für Verbraucherinformatik (IVI)
Dewey Decimal Classification (DDC):0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 005 Computerprogrammierung, Programme, Daten
3 Sozialwissenschaften / 38 Handel, Kommunikation, Verkehr / 380 Handel, Kommunikation, Verkehr
Entry in this database:2020/04/29