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Exploring Future Work - Co-Designing a Human-robot Collaboration Environment for Service Domains

  • There has been increasing interest in the application of humanoid robots in service domains like retail or care homes in recent years. Here, most use cases focus on serving customer needs autonomously. Frequently, human intervention becomes necessary to support the robot in exceptional situations. However, direct intervention of service operators is often not possible and requires specialized personnel. In a co-design process with 13 service operators from a pharmacy, we designed a remote working environment for human-robot collaboration that enables first-time experiences and collaboration with robots. Five participants took part in an assessment study and reported on their experiences about the utility, usability and user experience. Results show that participants were able to control and train the robot through the remote control environment. We discuss implications of our results for future work in service domains and emphasize a shift of focus from full robot automatization to human-robot collaboration forms.

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Document Type:Conference Object
Author:Daryoush Vaziri, David Golchinfar, Gunnar Stevens, Dirk Schreiber
Parent Title (English):Wakkary, Andersen et al. (Eds.): DIS 2020. Proceedings of the 2020 ACM on Designing Interactive Systems Conference, July 6–10, 2020, Eindhoven, Netherlands
Number of pages:12
First Page:153
Last Page:164
Publisher:Association for Computing Machinery
Place of publication:New York, NY, United States
Date of first publication:2020/07/03
Keyword:Artificial Intelligence; Future Work; Human-Robot Collaboration; Remote Work; Robots; Teleoperation; User studies
Departments, institutes and facilities:Fachbereich Wirtschaftswissenschaften
Institut für Verbraucherinformatik (IVI)
Dewey Decimal Classification (DDC):0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik
Entry in this database:2020/07/07