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The Automation of the Taxi Industry – Taxi Drivers’ Expectations and Attitudes Towards the Future of their Work

  • Advocates of autonomous driving predict that the occupation of taxi driver could be made obsolete by shared autonomous vehicles (SAV) in the long term. Conducting interviews with German taxi drivers, we investigate how they perceive the changes caused by advancing automation for the future of their business. Our study contributes insights into how the work of taxi drivers could change given the advent of autonomous driving: While the task of driving could be taken over by SAVs for standard trips, taxi drivers are certain that other areas of their work such as providing supplementary services and assistance to passengers would constitute a limit to such forms of automation, but probably involving a shifting role for the taxi drivers, one which focuses on the sociality of the work. Our findings illustrate how taxi drivers see the future of their work, suggesting design implications for tools that take various forms of assistance into account, and demonstrating how important it is to consider taxi drivers in the co-design of future taxis and SAV services.

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Document Type:Article
Author:Christina Pakusch, Alexander Boden, Martin Stein, Gunnar Stevens
Parent Title (English):Computer Supported Cooperative Work (CSCW)
Number of pages:49
First Page:539
Last Page:587
Publishing Institution:Hochschule Bonn-Rhein-Sieg
Date of first publication:2021/09/07
Copyright:© The Author(s) 2021. This article is licensed under a Creative Commons Attribution 4.0 International License.
Funding Information:Open Access funding enabled and organized by Projekt DEAL.
Keyword:Autonomous vehicles; E-hailing; Shared autonomous vehicles; TNC; Taxi app; Taxi driver
Departments, institutes and facilities:Fachbereich Wirtschaftswissenschaften
Institut für Verbraucherinformatik (IVI)
Dewey Decimal Classification (DDC):3 Sozialwissenschaften / 38 Handel, Kommunikation, Verkehr / 380 Handel, Kommunikation, Verkehr
Entry in this database:2021/09/09
Licence (German):License LogoCreative Commons - CC BY - Namensnennung 4.0 International