Refine
H-BRS Bibliography
- yes (3)
Departments, institutes and facilities
Document Type
- Article (1)
- Conference Object (1)
- Report (1)
Has Fulltext
- yes (3)
Keywords
- Process Automation (3) (remove)
In der heutigen Zeit nimmt die Bedeutung schlanker und effektiver Prozesse in Unternehmen vor dem Hintergrund des Wettbewerbs sowie Kostendrucks stetig zu. Um dieser Herausforderung entgegenzuwirken, fokussieren sich Unternehmen auf die Identifikation neuer innovativer Potenziale. Aufgrund der Tatsache, dass monotone und regelbasierte Prozesse durch Softwareroboter automatisiert werden können, ist das Interesse an Robotic Process Automation (RPA) in den letzten Jahren stetig gestiegen. Bevor sich Unternehmen allerdings für oder gegen den Einsatz von RPA entscheiden, ist es zunächst notwendig, dass die Entscheidungsträger ein Verständnis von RPA erlangen sowie die entsprechenden Einsatzpotenziale und Risiken einschätzen können. Dieser Artikel trägt diesem Bedürfnis Rechnung, indem es diese auf Basis einer Literaturrecherche ermittelt und bewertet. Im Ausblick wird das zukünftige Potenzial von RPA eingeschätzt.
Digital transformation in Higher Education and Science is a mission-critical demand to prepare educational institutions for their future competition on the international market. In many cases, the digitization goes along with the search for and acquisition of new software. For easily exchangeable software, wrong product decisions, in the worst case, lead to calculable financial losses. However, if a planned software requires a lot of technological adjustments and is to be applied as central component of a business- and/or security-critical environment, wrong decisions during the software acquisition process might lead to hardly calculable damage. Questions arising are how to decide for a product and how many resources should be invested for the acquisition process.
We planned to apply a commercial Business Support System, which should replace the currently used in-house developed software. Our goals were the increase of our university’s level of data security, to ease the interaction between stakeholders, to eliminate media discontinuities, to improve the process management and transparency, and to reduce the execution time of automated processes. Alongside with the introduction of the electronic case file, our agenda stipulates the digitization (and automation) of administrative university processes, especially, but not limited to, the student self-service and the administrative student life cycle. Usual tools and practices, commonly applied to (simple) software acquisition, failed in our scenario.
With the case study introduced in this paper, we address all persons, involved within software acquisition processes: From our experiences, we strongly recommend to place greater value on an exhaustively completed acquisition process, than on short-termed economic advantages.
Business process infrastructures like BPMS (Business Process Management Systems) and WfMS (Workflow Management Systems) traditionally focus on the automation of processes predefined at design time. This approach is well suited for routine tasks which are processed repeatedly and which are described by a predefined control flow. In contrast, knowledge-intensive work is more goal and data-driven and less control-flow oriented. Knowledge workers need the flexibility to decide dynamically at run-time and based on current context information on the best next process step to achieve a given goal. Obviously, in most practical scenarios, these decisions are complex and cannot be anticipated and modeled completely in a predefined process model. Therefore, adaptive and dynamic process management techniques are necessary to augment the control-flow oriented part of process management (which is still a need also for knowledge workers) with flexible, context-dependent, goaloriented support.