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This research paper investigates the temporal and mental workload as well as work satisfaction regarding bureaucratic, administrative household labor, with a focus on socio-demographic differences. The study utilizes a paid online survey with 617 socio-demographically distributed participants. The results show significant differences in the temporal workload of different chore categories and in the quality of work, whereby satisfaction and mental workload are examined. In addition, the influences of gender, age, and education are analyzed, revealing differences in temporal and mental workload as well as work satisfaction. Our findings confirm prevailing literature showing that women have lower work satisfaction and a higher workload. In addition, we also discovered that younger people and groups of people with higher incomes have a higher level of satisfaction and a higher workload. In our study, a perceived high mental workload does not necessarily go hand in hand with a low level of satisfaction. This study contributes to the understanding of the bureaucratic burden on adults in their households and the variety of activities to manage private life.
The digitization of financial activities in consumers' lives is increasing, and the digitalization of invoicing processes is expected to play a significant role, although this area is not well understood regarding the private sector. Human-Computer Interaction (HCI) and Computer Supported Cooperative Work (CSCW) research have a long history of analyzing the socio-material and temporal aspects of work practices that are relevant for the domestic domain. The socio-material structuring of invoicing work and the working styles of consumers must be considered when designing effective consumer support systems. In this ethnomethodologically-informed, design-oriented interview study, we followed 17 consumers in their daily practices of dealing with invoices to make the invisible administrative work involved in this process visible. We identified and described the meaningful artifacts that were used in a spatial-temporal process within various storage locations such as input, reminding, intermediate (for postponing cases) buffers, and archive systems. Furthermore, we identified three different working styles that consumers exhibited: direct completion, at the next opportunity, and postpone as far as possible. This study contributes to our understanding of household economics and domestic workplace studies in the tradition of CSCW and has implications for the design of electronic invoicing systems.
Digitaler Haushalt und Markt
(2024)
In diesem Kapitel werden die Perspektive des Privathaushalts und die Perspektive des Marktes erörtert. Ein:e Verbraucher:in, welche:r innerhalb eines Haushalts zur Bedürfnisbefriedigung wirtschaftet, erledigt dabei Hausarbeit durch Kochen, Putzen, Waschen, tätigt den Abschluss von Verträgen, die Pflege von Einkaufslisten oder eine Finanzplanung. Dabei haben Verbraucher:innen unterschiedliche Praktiken und Bewältigungsstrategien entwickelt, die es in der Verbraucherinformatik zu analysieren gilt. Physische Hausarbeit wird bereits im Smart-Home-Kontext durch intelligente Maschinen (oft Roboter genannt) ausgelagert. Kognitive Hausarbeit im alltäglichen Handeln (bspw. bei Verträgen) kann und wird in Zukunft durch Software wie auch Intermediäre unterstützt werden. Digitale Märkte stellen eine häufige Form der Intermediation dar, die Besonderheiten und Effekten unterliegt, welche das Verbraucherverhalten beeinflussen können. So gewinnen zum Beispiel einige wenige Anbieter mithilfe von Netzwerkeffekten, Skaleneffekten und Lock-in-Effekten zunehmend an Marktdominanz und verdrängen kleinere Anbieter, was zu Quasimonopolen führen kann. Digitale Märkte zeichnen sich zudem durch ihre Vertrauensfunktion in der Internet-Ökonomie aus.
People must perform bureaucratic, administrative work in daily life, such as applying for official documents, concluding contracts, organizing purchases, managing pension plans, etc. This work is time-consuming and unequally distributed in the household. At its best, it is perceived as boring; at its worst, it is mentally and emotionally stressful, leaving people overwhelmed and unable to fulfill their obligations. People can benefit from the digitalization of domestic bureaucracy automating repetitive tasks, reducing mental effort, and saving time for leisure activities. In recent years, there has been a need for more empirical knowledge about the use of technology or the working environment for this purpose. This paper presents insights from an online survey with 617 socio-demographically distributed participants highlighting the devices, tools, special software, and common places people favor for accomplishing these office-like household chores. Our results provide a solid empirical basis that not only quantifies previous qualitative results now using the German adult population but also offers orientation for further in-depth research as well as design.
Personal-Information-Management-Systeme (PIMS) gelten als Chance, um die Datensouveränität der Verbraucher zu stärken. Datenschutzbezogene Fragen sind für Verbraucher immer dort relevant, wo sie Verträge und Nutzungsbedingungen mit Diensteanbietern eingehen. Vor diesem Hintergrund diskutiert dieser Beitrag die Potenziale von VRM-Systemen, die nicht nur das Datenmanagement, sondern das gesamte Vertragsmanagement von Verbrauchern unterstützen. Dabei gehen wir der Frage nach, ob diese besser geeignet sind, um Verbraucher zu souveränem Handeln zu befähigen.
