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Business process infrastructures like BPMS (Business Process Management Systems) and WfMS (Workflow Management Systems) traditionally focus on the automation of processes predefined at design time. This approach is well suited for routine tasks which are processed repeatedly and which are described by a predefined control flow. In contrast, knowledge-intensive work is more goal and data-driven and less control-flow oriented. Knowledge workers need the flexibility to decide dynamically at run-time and based on current context information on the best next process step to achieve a given goal. Obviously, in most practical scenarios, these decisions are complex and cannot be anticipated and modeled completely in a predefined process model. Therefore, adaptive and dynamic process management techniques are necessary to augment the control-flow oriented part of process management (which is still a need also for knowledge workers) with flexible, context-dependent, goaloriented support.
MySAP CRM
(2002)
The SAP R/3 system
(2000)
mySAP CRM
(2004)
A plethora of architectural patterns and elements for developing service-oriented applications can be gathered from the state-of-the-art. Most of these approaches are merely applicable for single-tenant applications. However, less methodical support is provided for scenarios, in which multiple different tenants with varying requirements access the same application stack concurrently. In order to fill this gap, both novel and existing architectural patterns, architectural elements, as well as fundamental design decisions must be considered and integrated into a framework that leverages the devel- opment of multi-tenant application. This paper addresses this demand and presents the SOAdapt framework. It promotes the development of adaptable multi-tenant applications based on a service-oriented architecture that is capable of incorporating specific requirements of new tenants in a flexible manner.