Refine
H-BRS Bibliography
- yes (1) (remove)
Departments, institutes and facilities
- Sprachenzentrum (1)
Document Type
- Article (1)
Year of publication
- 2011 (1)
Language
- English (1)
Has Fulltext
- no (1) (remove)
Keywords
- inappropriate employee behavior (1) (remove)
While industrialized countries are becoming service economies, all countries are becoming global. As competition becomes more global, understanding and accommodating the needs of international customers with different cultural backgrounds has become increasingly important. This study highlights cross-cultural perceptions of service problems in the tourist industry.