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As competition for tourists becomes more global, understanding and accommodating the needs of international tourists, with their different cultural backgrounds, has become increasingly important. This study highlights the variations in tourist industry service--particularly as they relate to different cultures. Specifically, service failures experienced by Japanese and German tourists in the U.S. were categorized using the Critical Incident Technique (CIT). The results were compared with earlier studies of service failures experienced by American consumers in the tourist industry. The sample consists of 128 Japanese and 94 “Germanic” (German, Austrian, Swiss-German) respondents. The Japanese and German sample rated “Inappropriate employee behavior” most significant category of service failure. More than half of these respondents said that, because of the failure, they would avoid the offending U.S. business. This is a much stronger response than an American sample had reported in an earlier study. The implications for managers and researchers are discussed.
Simultaneous detection of cyanide and heavy metals for environmental analysis by means of µISEs
(2010)
The introduction of new steering conceptsSteer-by-Wire (SBW) gives possibility to replace theconventional steering wheel by an alternative userinterface such as a sidestick. In SBW system the sidestickcan be used as user input element instead of a steeringwheel. The implementation of sidestick in the Human-Machine-Interface (HMI) allows combiningthe conventional steering consisting of a steeringwheel, an accelerator and a brake pedal into a singleelement. Also the implementation of the sidestickcreates new, interesting and flexible design optionswhich can be used to transform the driver’s spatialenvironment. This article describes an active sidestickfor a vehicle which has been developed, integrated andtested in accordance of haptic, ergonomic and safetyrelevant requirements. The control strategies used forthe active attenuators of the sidestick have beeninvestigated and optimised using a Simulink model.
We report on submillimetre bolometer observations of the isolated neutron star RX J1856.5−3754 using the Large Apex Bolometer Camera bolometer array on the Atacama Pathfinder Experiment telescope. No cold dust continuum emission peak at the position of RX J1856.5−3754 was detected. The 3σ flux density upper limit of 5 mJy translates into a cold dust mass limit of a few earth masses. We use the new submillimetre limit, together with a previously obtained H-band limit, to constrain the presence of a gaseous, circumpulsar disc. Adopting a simple irradiated disc model, we obtain a mass accretion limit of Graphic and a maximum outer disc radius of ∼1014 cm. By examining the projected proper motion of RX J1856.5−3754, we speculate about a possible encounter of the neutron star with a dense fragment of the CrA molecular cloud a few thousand years ago.