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The Role of Marketplaces for the Transformation from Robotic Process Automation to Intelligent Process Automation

  • The corporate landscape is experiencing an increasing change in business models due to digitization. An increasing availability of data along the business processes enhance the opportunities for process automation. Technologies such as Robotic Process Automation (RPA) are widely used for business process optimization, but as a side effect an increase in stand-alone solutions and a lack of holistic approaches can be observed. Intelligent Process Automation (IPA) is said to support more complex processes and enable automated decision-making, but due to the lack of connectors makes the implementation difficult. RPA marketplaces can be a bridging technology to help companies implement Intelligent Process Automation. This paper explores the drivers and challenges for the adoption of RPA marketplaces to realize IPA. For this purpose, we conducted ten expert interviews with decision makers and IT staff from the process automation sector.

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Document Type:Conference Object
Author:Thomas Neifer, Paul Bossauer, Dennis Lawo, Robert Volkening, Andreas Gadatsch
Parent Title (English):Proceedings of the 19th International Conference on Smart Business Technologies (ICSBT), July 14-16, 2022, in Lisbon, Portugal
Number of pages:11
First Page:15
Last Page:25
Publisher:SCITEPRESS - Science and Technology Publications
Date of first publication:2022/07/17
Copyright:© 2022 SciTePress, Science and Technology Publications, Lda - All rights reserved.
Funding:This research was funded by Federal Ministry for Economic Affairs and Energy; grant number 01MT20003D.
Keyword:Adoption Factors; Intelligent Process Automation; Marketplaces; Robotic Process Automation
Departments, institutes and facilities:Fachbereich Wirtschaftswissenschaften
Institut für Verbraucherinformatik (IVI)
Projects:Verbundprojekt: Open Integration Hub plus Teilvorhaben: Data Intelligence und Smart Processes für KMU (DE/BMWi/01MT20003D)
Dewey Decimal Classification (DDC):0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 005 Computerprogrammierung, Programme, Daten
3 Sozialwissenschaften / 38 Handel, Kommunikation, Verkehr / 380 Handel, Kommunikation, Verkehr
Entry in this database:2022/07/25