Nature and role of customer satisfaction in the solution business
Document Type: | Article |
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Language: | English |
Author: | Frank Jacob, Ulrich Kleipaß, Alexander Pohl |
Parent Title (English): | European Management Journal |
Volume: | 32 |
Issue: | 3 |
First Page: | 487 |
Last Page: | 498 |
ISSN: | 0263-2373 |
DOI: | https://doi.org/10.1016/j.emj.2013.08.002 |
Publisher: | Elsevier |
Date of first publication: | 2013/09/11 |
Keyword: | Business buying; Consulting; Mixed methods; Satisfaction; Solution |
Departments, institutes and facilities: | Fachbereich Wirtschaftswissenschaften |
Centrum für Entrepreneurship, Innovation und Mittelstand (CENTIM) | |
Dewey Decimal Classification (DDC): | 6 Technik, Medizin, angewandte Wissenschaften / 65 Management, Öffentlichkeitsarbeit / 658 Allgemeines Management |
Entry in this database: | 2015/04/02 |