Fachbereich Wirtschaftswissenschaften
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AI systems pose unknown challenges for designers, policymakers, and users which aggravates the assessment of potential harms and outcomes. Although understanding risks is a requirement for building trust in technology, users are often excluded from legal assessments and explanations of AI hazards. To address this issue we conducted three focus groups with 18 participants in total and discussed the European proposal for a legal framework for AI. Based on this, we aim to build a (conceptual) model that guides policymakers, designers, and researchers in understanding users’ risk perception of AI systems. In this paper, we provide selected examples based on our preliminary results. Moreover, we argue for the benefits of such a perspective.
When dialogues with voice assistants (VAs) fall apart, users often become confused or even frustrated. To address these issues and related privacy concerns, Amazon recently introduced a feature allowing Alexa users to inquire about why it behaved in a certain way. But how do users perceive this new feature? In this paper, we present preliminary results from research conducted as part of a three-year project involving 33 German households. This project utilized interviews, fieldwork, and co-design workshops to identify common unexpected behaviors of VAs, as well as users’ needs and expectations for explanations. Our findings show that, contrary to its intended purpose, the new feature actually exacerbates user confusion and frustration instead of clarifying Alexa's behavior. We argue that such voice interactions should be characterized as explanatory dialogs that account for VA’s unexpected behavior by providing interpretable information and prompting users to take action to improve their current and future interactions.
Project Management
(2023)
Companies are increasingly developing into dynamic and project-oriented organizations. Globalization, innovations and organizational dynamics require more and more projects, and thus a more project-oriented corporate organization and management. As a rule, managers as well as employees already work parallel to their line function in projects or completely from project to project.
At the same time, cross-company and especially international value chains lead to the cooperation of cross-departamental and intercultural teams. For this, the specialists and executives need above all knowledge and experience in project management and the corresponding concepts as well as in the special form of cooperation, team development and communication. Because the most problems in project management are not caused by project goals and methods, but by the many different problem-solving behavior and attitudes, e.g. between engineers and business people, different departments or the different country cultures. The international IT project specialist Tom DeMarco puts it in a nutshell (in Peopleware - Productive Projects and Teams: The major problems of our work are not so much technological as socio-logical in nature. In terms of content here, in contrast to traditional professional textbooks, not only the technologies are priority, but also the social and intercultural aspects of project work.
The book is aimed equally at students of all disciplines with a focus on managerial and project-related work as well as practitioners and entrepreneurs in all private business sectors as well as in NGOs, public projects or PPPs as public-private partnership.
Wissenschaft kann maßgeblich zum Lösen gesellschaftlich relevanter Probleme beitragen (Popper, 1996). Allein daraus lassen sich ethisch begründete moralische Erwartungen und Anforderungen an die Verantwortung auch in der wissenschaftlichen Hochschul(aus-)bildung ableiten. Jedoch halten sich viele der großen aktuell virulenten Probleme nicht an die Grenzen von wissenschaftlichen Disziplinen, ihre Lösung erscheint insofern nur interdisziplinär sinnvoll möglich. Die in diesem Beitrag aufgestellte Vermutung über einen sogenannten geheimen Lehrplan adressiert dieses die Disziplinen übergreifende Verhältnis von Wissenschaft und Moral in der Hochschullehre der Bundesrepublik Deutschland im Konnex einer humanistisch ausgerichteten Aufklärung. Es gilt, diesen gemutmaßten geheimen Lehrplan aufzuhellen und einen interdisziplinären Diskurs darüber anzuregen.
Datenmodellierung
(2023)