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The Catch(es) with Smart Home: Experiences of a Living Lab Field Study

  • Smart home systems are becoming an integral feature of the emerging home IT market. Under this general term, products mainly address issues of security, energy savings and comfort. Comprehensive systems that cover several use cases are typically operated and managed via a unified dashboard. Unfortunately, research targeting user experience (UX) design for smart home interaction that spans several use cases or covering the entire system is scarce. Furthermore, existing comprehensive and user-centered longterm studies on challenges and needs throughout phases of information collection, installation and operation of smart home systems are technologically outdated. Our 18-month Living Lab study covering 14 households equipped with smart home technology provides insights on how to design for improving smart home appropriation. This includes a stronger sensibility for household practices during setup and configuration, flexible visualizations for evolving demands and an extension of smart home beyond the location.

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Document Type:Conference Object
Author:Timo Jakobi, Corinna Ogonowski, Nico Castelli, Gunnar Stevens, Volker Wulf
Parent Title (English):CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. Denver, Colorado, USA, May 06-11, 2017
First Page:1620
Last Page:1633
Publisher:Association for Computing Machinery
Date of first publication:2017/05/02
Copyright is held by the owner/author(s). Publication rights licensed to ACM. Abstracting with credit is permitted.
This work was funded by the German Federal Ministry for Economic Affairs and Energy (Grant Number: 01MU14001).
Tag:Design; Living Lab; Qualitative Study; Smart Home; User Experience
Departments, institutes and facilities:Fachbereich Wirtschaftswissenschaften
Institut für Verbraucherinformatik (IVI)
Dewey Decimal Classification (DDC):0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik
3 Sozialwissenschaften / 33 Wirtschaft / 333 Boden- und Energiewirtschaft
Entry in this database:2017/05/27