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User Integration in Agile Software Development Processes: Practices and Challenges in Small and Medium Sized Enterprises

  • HCI and CSCW research as well as practice has strongly indicated the value of integrating (end) users in software development processes. Such integration can help address actual needs and wants, to avoid undesirable developments and to strengthen the User Experience of a product. A user-focused approach to software development has some conceptual overlap with agile software development practices, such as quick and iterative (user) testing. However, out in the wild, organisations seem to have difficulties actually mapping user-centered development with agile processes for a variety of reasons ranging from organisational or hierarchical aspects up to financial issues. This problem seems specially prevalent in Small and Medium sized Enterprises (SMEs) where such constraints can be even tighter than in larger organisations. To help understand those problems and to identify possible solutions, we turned to three quite different German software SMEs, varying in size, market focus and organisational structure. By way of qualitative field studies, we were able to identify key roles and tools as well as methodological, organisational and analytical practices and challenges in integrating (end) users into agile software development.

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Document Type:Part of a Book
Author:Oliver Stickel, Corinna Ogonowski, Timo Jakobi, Gunnar Stevens, Volkmar Pipek, Volker Wulf
Parent Title (English):Cockton, Lárusdóttir et al. (Eds.): Integrating User-Centred Design in Agile Development
First Page:49
Last Page:76
Place of publication:Cham
Date of first publication:2016/10/01
Tag:Agile software development; Case study; Qualitative study; User centered design; User feedback
Departments, institutes and facilities:Fachbereich Wirtschaftswissenschaften
Dewey Decimal Classification (DDC):0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 006 Spezielle Computerverfahren
6 Technik, Medizin, angewandte Wissenschaften / 65 Management, Öffentlichkeitsarbeit / 658 Allgemeines Management
Entry in this database:2016/10/06